Question 1

How do I create an account and get started?

Accepted Answer

Simply click "Start Practicing" at the top of the page. Sign up or login with your email and select the plan you would like to enroll in. If it is your first time, you will receive a complimentary interview credit. You will then have access to your dashboard, where you will be able to start your interview and view your feedback report. If enrolled in a subscription, you will be able to keep track of past performance.

Question 2

What are the technical requirements for a session?

Accepted Answer

You'll need a stable internet connection, a functioning webcam, and a microphone. Skillity works directly in your browser, no software downloads required.

Question 3

How do I test my equipment before starting?

Accepted Answer

Every session begins with a 'tech check' to ensure your audio and video are clear before the recording begins.

Question 4

What should I expect in my first practice session?

Accepted Answer

You'll be guided through a series of questions tailored to your target role, simulating a real-world interview environment. See our How it Works page for a demo video.

Question 5

Can I use Skillity on a mobile device?

Accepted Answer

Yes. For the best experience, however, we recommend a desktop or a laptop.

Question 6

Who is this for?

Accepted Answer

Skillity is for anyone who wants to stop rehearsing and start performing. Our platform is industry-agnostic and role-specific, meaning it scales with your experience level. Whether you're in Tech, Finance, Healthcare, or the Creative Arts, we provide a realistic environment to refine your communication and command the room.

Question 7

How is this different from other interview prep platforms?

Accepted Answer

We don't just help you memorize answers; we help you master the conversation. Skillity uses adaptive AI to challenge you with real-time follow-ups based on what you actually say. By utilizing our SWA FitModel®, you go deeper than surface-level 'Skills' to showcase the Will and Attitude that make you the well-rounded candidate recruiters are looking for.

Question 8

How does the FactFind personalize my interview?

Accepted Answer

This is your 2-minute opportunity to outline your background, qualifications, and interests. You can be highly specific or keep it broad. The AI adapts to your approach, generating questions that are either laser-focused on a specific position or designed to test general industry fit. For specific roles mentioned, the particular values of the companies or industry targeted will also be assessed in the questions, making the experience as realistic and formative as possible. Learn more here, or see it in action on our How It Works page.

Question 9

How soon will I receive my feedback?

Accepted Answer

You will be able to view your full feedback report within 10 minutes of completing your interview on your dashboard.

Question 10

How does the AI evaluate my performance?

Accepted Answer

Our AI analyzes verbal cues, content accuracy, relevance, structure, and fit against role-specific success benchmarks.

Question 11

What is the SWA FitModel® and what role does it play?

Accepted Answer

The SWA FitModel® sets success benchmarks and organizes scoring across Skill, Will, and Attitude. These benchmarks are adjusted to specific role and industry requirements, and the weightings of Skill, Will, and Attitude can be adjusted to stress-test specific aspects of interview preparation. You can learn more about our SWA FitModel® here.

Question 12

What will my feedback report entail?

Accepted Answer

Each report starts with your SWA Performance Score, providing a 1-10 rating across Skill, Will, and Attitude. From there, you can explore a granular, question-by-question breakdown and a tailored summary highlighting your key strengths and specific areas for growth. To provide total context, we include industry benchmarking so you can see exactly how you rank against candidates in similar roles.

Question 13

How can I make the most of a practice interview?

Accepted Answer

We recommend being as detailed as possible in the first fact finding question in the interview. The more specific your answer, the more tailored the interview will be to you and your sought after role. We further suggest you treat every session as a real interview assessment. Because our AI generates dynamic follow-ups, focus on active listening and truthful answers rather than reciting memorized notes. Our platform was not only designed to prepare you for a specific interview, but also to help you get comfortable showcasing your best self and to prepare for the unexpected. After the session, take some time to reflect on the feedback to refine your areas for improvement.

Question 14

Can I re-do an interview if I'm not happy with it?

Accepted Answer

No. We believe that accountability and learning from mistakes enables you to perform best under pressure.

Question 15

Can I share my results with a mentor or coach?

Accepted Answer

Yes. You can download your feedback report and question by question breakdown as a PDF.

Question 16

How does the free trial work?

Accepted Answer

You need to enroll in the Skillity Prep Discovery plan, which allows you to experience one full complimentary Skillity practice interview and receive a comprehensive feedback report. After your discovery interview, you will need to enroll in a paid plan or pay per interview for any further use.

Question 17

Can I switch plans later?

Accepted Answer

Yes, you can switch plans any time. When you move to a higher tier, your new features are unlocked immediately, and your bill will be pro-rated for the remainder of the month. You can also add on-demand interview credits if you run out. To downgrade, however, you will have to wait until the end of the current billing cycle for the changes to take place.

Question 18

How do I switch plans?

Accepted Answer

You can make changes to your plan or subscriptions at any time via the "Billing" tab in your dashboard settings.

Question 19

What if I run out of interview credits?

Accepted Answer

You can purchase extra on-demand credits or upgrade your plan if you need more.

Question 20

Will my subscription renew automatically?

Accepted Answer

Yes. It will renew automatically until you cancel.

Question 21

Can I cancel my subscription any time?

Accepted Answer

Yes. You will retain access to all of your plan's features until the next billing period.

Question 22

How do I cancel?

Accepted Answer

You can cancel your subscription and / or close your account in the settings tab in your dashboard.

Question 23

Do you offer enterprise / bulk packages?

Accepted Answer

We offer custom packages and bulk pricing for enterprises or institutions. Contact our sales team to discuss a tailored solution.

Question 24

What happens to my interview data if I cancel?

Accepted Answer

You will still have access to your account and all its stored data for 12 months, after which it will be automatically deleted for GDPR compliance. If you would like us to delete your data any sooner, consult our privacy policy for instructions on how to do so.

Question 25

Who has access to my interview recordings?

Accepted Answer

No people will be able to view any of your video or audio files. Your recordings are private and encrypted. Trusted third party service providers (e.g cloud hosting, security, or analytics) may have access but under strict contracts for the sole purpose of running the platform.

Question 26

Is my data used to train the Skillity AI?

Accepted Answer

We may use pseudonymized, aggregated data to improve our models but only with your explicit consent provided prior to starting an interview. Your specific identity and individual recordings are never used for public training.

Question 27

How can I permanently delete my account and data?

Accepted Answer

You can either delete your account and all data in the settings tab on your dashboard or by emailing contact@skillity.ai.

Question 28

Where is my data stored?

Accepted Answer

We use secure cloud hosting with end-to-end encryption to ensure your practice sessions remain confidential.

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